Sales Policy for Lulusmagicnie

Effective Date: November 11, 2024

Welcome to Lulusmagicnie! As a premier provider of luxury timepieces, we are committed to delivering exceptional products and services. This Sales Policy outlines the terms and conditions regarding purchases made on lulusmagicnie.com. By making a purchase on our site, you agree to comply with these terms. Please read carefully to understand our policies on pricing, payment, shipping, returns, and customer service.

Contact Information:

1. Product Quality and Authenticity

At Lulusmagicnie, we guarantee that each timepiece is 100% authentic and sourced directly from reputable manufacturers. Our collection represents the finest in luxury watch craftsmanship, designed to offer enduring style and quality. We inspect each item carefully before shipping to ensure it meets our strict standards of excellence.

2. Pricing and Payment Options

Pricing
All product prices listed on lulusmagicnie.com are in USD and may be subject to change. We strive for accuracy in our pricing and reserve the right to correct any errors that may occur. Before completing your purchase, you will see the total price, including any applicable taxes and shipping fees.

Payment Methods
We accept various secure payment options, including major credit cards, debit cards, and electronic payment methods. By providing payment information, you authorize Lulusmagicnie to charge the specified amount to your selected payment method.

3. Sales Tax

Sales tax is calculated based on your shipping address and will be applied at checkout, in accordance with applicable laws. The final purchase amount, including taxes, will be clearly displayed before you complete your transaction.

4. Order Processing and Shipping

Order Processing
Orders are typically processed within 1-2 business days. Once your order is confirmed, you will receive an email notification containing your order details and tracking information.

Shipping Methods and Costs
We offer several shipping options, including standard and expedited delivery, depending on your location. Shipping fees vary by region and delivery speed, and will be calculated at checkout. We are committed to ensuring that your luxury watch arrives in perfect condition and is securely packaged.

Delivery Times
Delivery times vary based on location and chosen shipping method. While we aim to meet all delivery timelines, please note that unforeseen delays may occur due to factors outside our control, such as customs clearance and weather conditions.

5. Return and Refund Policy

Our goal is to ensure you are completely satisfied with your purchase. We offer a flexible return and refund policy, as outlined below:

Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order, provided the item is in its original, unused condition and accompanied by all original packaging, tags, and accessories.
  • Certain items, such as personalized or custom-engraved watches, are non-returnable unless defective.

Return Process
To initiate a return, please contact our customer support team at info@lulusmagicnie.com with your order details. You will receive a Return Authorization (RA) number along with instructions on how to proceed with your return. Please note that return shipping costs are the responsibility of the customer, except in cases of incorrect or defective items.

Refund Processing
Upon receipt and inspection of your returned item, a refund will be issued to your original payment method within 7-10 business days. Refunds may vary based on the condition of the returned product.

6. Product Warranty

Each luxury watch purchased from Lulusmagicnie is covered by a manufacturer’s warranty, protecting against any manufacturing defects. Warranty terms and coverage vary by brand, so please review the warranty information provided on the product page. For further details, you can contact us at info@lulusmagicnie.com.

7. Customer Service and Support

Our customers are our top priority. We provide ongoing support for all purchases, including product care advice and general assistance. Should you have any questions or need further information about a product, order status, or return, please contact us at (781) 665-2458 or via email at info@lulusmagicnie.com.

8. Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, cancellations are only possible if the item has not yet shipped. Please contact our support team promptly to request a cancellation.

9. Intellectual Property

All content on lulusmagicnie.com, including text, images, logos, and designs, is protected by copyright and trademark laws. Unauthorized use or reproduction of any content from our website is strictly prohibited.

10. Terms of Use

By using lulusmagicnie.com, you agree to abide by our policies and terms of service. We reserve the right to modify this Sales Policy to reflect changes in our practices or compliance requirements, with updates taking effect upon posting on our website.

Contact Us

If you have any questions regarding our Sales Policy, please reach out to us at:

  • Street: 21 Hawley Rd, Melrose, Massachusetts (MA), 02176
  • Phone Number: (781) 665-2458
  • Email: info@lulusmagicnie.com

Thank you for choosing Lulusmagicnie. We are committed to offering exceptional products and service, ensuring that every purchase meets your highest expectations. Visit lulusmagicnie.com to explore our exclusive range of luxury timepieces.