Refund and Return Policy for Lulusmagicnie

Effective Date: November 11, 2024

Welcome to Lulusmagicnie! We aim to ensure complete satisfaction with your purchase. This Refund and Return Policy outlines the terms and processes for returns, refunds, and exchanges of purchases made on lulusmagicnie.com. Please read carefully to understand your rights and how to initiate a return if needed.

Contact Information:

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Original Condition: Items must be unused, undamaged, and in their original packaging, with all tags, labels, and accessories intact.
  • Return Window: Returns are accepted within 30 days of receiving your order. After this period, we cannot accept returns unless the product is defective.
  • Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required to process a return.

Non-Returnable Items

  • Customized or engraved watches
  • Gift cards or promotional items
  • Watches not in their original condition, damaged, or missing parts for reasons not due to our error

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@lulusmagicnie.com with your order number, reason for the return, and any supporting information (e.g., photos of damaged items).
  2. Receive Return Authorization: Our team will review your request and provide a Return Authorization (RA) number and instructions for sending the item back.
  3. Shipping: Package the item securely and include all original packaging. Ship the item to the address provided in the return instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Note: We recommend using a trackable shipping method for returns. Lulusmagicnie is not liable for returns lost in transit.

3. Refunds

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.

Refund Timeline:

  • Inspection Period: 2-3 business days after receiving the return
  • Processing Time: 5-7 business days for the refund to appear on your statement, depending on your bank or payment provider

Please note that original shipping fees are non-refundable unless the item was incorrect or defective upon receipt.

4. Exchanges

If you wish to exchange an item, contact us at info@lulusmagicnie.com within 30 days of receiving your purchase. Exchanges are subject to availability and must meet the same eligibility criteria as returns. If your preferred item is unavailable, you may opt for a refund instead.

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery at info@lulusmagicnie.com, providing your order number and photos of the defect. We will assist with a replacement or refund and cover return shipping costs for defective or incorrect items.

6. International Returns

For international orders, the same return policies apply. Please note that customers are responsible for any customs fees or import taxes incurred when shipping a return. These fees are non-refundable.

7. Order Cancellations

Orders can be canceled within 24 hours of purchase by contacting us at info@lulusmagicnie.com. After this period, cancellations may not be possible if the item has already shipped.

Contact Us

If you have questions or need assistance with a return, please reach out to our customer support team:

  • Street: 21 Hawley Rd, Melrose, Massachusetts (MA), 02176
  • Phone Number: (781) 665-2458
  • Email: info@lulusmagicnie.com

Thank you for choosing Lulusmagicnie. We are dedicated to ensuring a positive experience with every purchase. Visit lulusmagicnie.com to explore our exclusive collection of luxury watches.