Sales Policy – Effective Date: 16/08/2025

At LULUSMAGICNIE, we are committed to providing a transparent, secure, and enjoyable shopping experience. This Sales Policy outlines the terms and conditions regarding product purchase, pricing, payment, and order fulfillment. By purchasing from lulusmagicnie.com, you agree to the terms below.

1. Ordering Process

  • Orders can be placed directly on our website or via our support team.

  • Customers must provide accurate billing and shipping details; incorrect info may delay delivery.

  • Order processing occurs Monday to Friday, excluding holidays. Orders placed after hours are processed the next business day.

  • After placing an order, you will receive a confirmation email within 24 hours. If not, contact our support team.

2. Product Pricing & Availability

  • All prices are listed in USD ($) and include applicable taxes unless noted otherwise.

  • Prices may change due to supplier costs, promotions, or market fluctuations.

  • In case of a pricing error, LULUSMAGICNIE reserves the right to cancel the order and issue a full refund.

  • Some products may be limited or out of stock. Customers will be notified and offered an alternative or a full refund.

3. Payment Methods

We accept secure payment options including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Apple Pay & Google Pay

  • Bank transfer (for bulk or corporate orders)

All transactions are securely processed via SSL encryption. LULUSMAGICNIE does not store payment details; payments are handled by trusted third-party processors.

4. Shipping & Delivery

  • Domestic and international shipping is offered via UPS, FedEx, USPS, and DHL.

  • Orders are processed within 1–3 business days.

  • Customers receive a tracking number once shipped.

  • Shipping costs vary based on destination, method, and order value.

For full details, see our Transportation Policy.

5. Order Cancellation

  • Orders can be canceled within 12 hours for a full refund.

  • Once processed or shipped, orders cannot be canceled but may be eligible for return or exchange.

  • Contact info@lulusmagicnie.com promptly to request a cancellation.

6. Returns & Exchanges

  • Accepted within 30 days of delivery if items are unused, in original packaging, and with proof of purchase.

  • Personalized, engraved, or final sale items are non-returnable.

  • Refunds are processed within 7–10 business days after inspection.

For details, see our Return and Exchange Policy.

7. Warranty & Product Quality

  • All watches are 100% authentic and brand new.

  • Most watches include a 1-year manufacturer’s warranty.

  • Warranty excludes damage from misuse, accidents, or unauthorized repairs.

For warranty claims, contact info@lulusmagicnie.com with proof of purchase.

8. Fraud Prevention & Order Verification

  • LULUSMAGICNIE monitors for fraudulent transactions.

  • High-risk orders may require additional verification.

  • We reserve the right to cancel any suspicious or fraudulent order.

9. Limitation of Liability

  • LULUSMAGICNIE is not liable for indirect, incidental, or consequential damages from website use or products.

  • We do not guarantee the website will be error-free or uninterrupted.

10. Customer Support

For questions about ordering, payment, or policies, contact us:

Address: 21 Hawley Rd, Melrose, Massachusetts (MA), USA
Phone: (781) 665-2458
Email: info@lulusmagicnie.com
Website: lulusmagicnie.com

We appreciate your trust in LULUSMAGICNIE and are dedicated to providing a seamless and safe shopping experience.